Parking support
Help with a parking session, receipt or refund at The Houston District.
Support hours
Send an email any time, 24 hours a day. Replies are by email, without a guaranteed response time; there is no phone or live-chat support.
Help with a session
If your session, payment or receipt looks wrong, email us the receipt code, lot, date, license plate and issuing state, and a short description of what happened. Keep your receipt link private. Do not send a full card number.
Request a refund
Email the receipt code, lot, date and reason for your request. We review charge errors, duplicate charges and problems caused by The Houston District, including a closed or unusable lot. An approved refund goes to the original payment method. A full lot alone is not grounds for a refund. Our Terms explain the policy in full.